Privacy policy

1. Introduction

Aus Cig Shop (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

  • Personal details: name, address, phone number, email address
  • Age verification details: photo ID or date of birth (to confirm you are 18+)
  • Order information: purchase history, payment details (processed securely)
  • Delivery information: shipping address and tracking details
  • Website usage data: IP address, browser type, pages visited, and other analytics information

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Verify your age and eligibility to purchase tobacco products
  • Communicate with you regarding your order status or enquiries
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements

We do not use your information for direct advertising or any unlawful marketing of tobacco products.

4. Data Storage and Security

We store personal information securely using encrypted systems and reputable third-party service providers.
Access to personal data is restricted to authorised staff only.

Although we take reasonable steps to protect your data, no online platform can guarantee 100% security. By using our website, you acknowledge and accept this risk.

5. Disclosure of Personal Information

We may share limited personal information only when necessary to:

  • Complete your order (e.g. with payment processors, courier services)
  • Comply with Australian law or a court order
  • Prevent fraud or unlawful activities

We will never sell, rent, or trade your personal information to third parties.

6. Age Verification

As required by law, we only sell tobacco products to customers aged 18 years or older.
We may request proof of age before dispatch or upon delivery.
Any false or misleading information provided during age verification may result in order cancellation and account termination.

7. Cookies and Analytics

Our website uses cookies to improve your browsing experience.
Cookies help us understand how customers interact with our site so we can enhance usability and functionality.
You can disable cookies in your browser settings, but some website functions may not work properly.

8. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, or to request corrections if it is inaccurate or outdated.
To make such a request, please contact us using the details below.

9. Retention of Information

We retain customer information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Once information is no longer needed, it is securely deleted or anonymised.

10. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to make a complaint, please contact us:

Email: infoauscig@gmail.com

We aim to respond to all privacy-related enquiries within 7 business days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business operations.
The updated version will always be available on our website, with the revision date clearly shown.