Contact information
Contact Information
Aus Cig Shop
Australia’s trusted online platform for premium tobacco products.
We are here to assist you with any questions regarding your orders, delivery, or product information.
Customer Support
Email: infoauscig@gmail.com
Operating Hours: Monday – Sunday, 24 hours
Our customer service team aims to respond to all enquiries within 2-12 business hours.
Order and Delivery Enquiries
For enquiries about your order, tracking number, or delivery status, please include:
- Your order number
- Your full name
- Your email or contact number
This information will help us process your request as quickly as possible.
Age Verification
In accordance with Australian law, we only sell tobacco products to customers aged 18 years or older.
You may be required to provide valid photo identification before your order is dispatched or upon delivery.